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Trends and Trains FOR INTERNATIONAL SHIPPING QUOTE
318-671-8896 |
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International and APO buyes please contact us direct.
*Post Office
Sales
Tax:
Shipping Times:
Every in-stock order we
receive by 12:00 pm (CST) Monday - Friday ships out the very same
day. Order processing may be delayed by any incorrect or incomplete
information provided by you or your payment provider. If you are having your merchandise sent to an address
that is different from your billing address we request that the
address be on file with the credit card company. Trends and Trains
has the right to turn down an order that is shipped to an address
other than the billing address on your order. Please ensure that
your shipping address is on file with the credit card issuing bank
so we can process your order.
Delays due to payment processing are not the responsibility of Trends and Trains.
Shipment Arrivals:
Time in transit is not guaranteed
by the U.S. Post Office. Air shipment time in transit is guaranteed
by the shipper. However, most carriers are closed for national holidays
and not held responsible for delays dues to weather conditions or
natural disasters. Your shipping acknowledgement includes a tracking
number for all UPS and Federal Express shipments. This will be emailed
to you when it becomes active in the carriers database (typically
the following morning after the ship date). Accurate tracking is
not available until 1 business day before the expected arrival date.
You may visit the following websites to track your packages.
Missing or Damaged
Shipments: Please be sure to
reconcile the number of boxes shipped with the number of boxes received.
On occasion carriers may deliver boxes separately. Please note that
ground and air shipments are often assigned to separate trucks and
may arrive at different times of the day.
Hazardous Materials: Hazardous materials (HAZMAT) are only available via ground shipping. Shipments such as fuel will be charged an additional $20 per case. Other boxes containing hazardous materials such as model rocket engines or igniters will also be charged an additional $20 per box. Please place HAZMAT orders separately.
ORMD - Other Restricted Material: This is material that may not be hazardous but is still restricted to ground shipping. You may choose to have these products shipped ground delivery via ground delivery or U.S. Mail. Products of this nature are sealed batteries, quarts of fuel, paints, and aerosols.
Proposition 65: Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below. Web Links Returns: Returning Items We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines. Returns Policy Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Please contact us for a return authorization number. Returns must have a return authorization number to be processed. Freight charges will not be refunded. The customer is responsible for insured shipping back to Trends and Trains. Returns sent COD will not be accepted. Damaged Merchandise If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return. Defective Merchandise If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you. Lost Boxes If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier. Missing Parts Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
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